What to practice if you're having network issues and what might be causing the problem. Plus other ways to stay connected.

What should I do if I'm having point issues?

Use the O2 network status checker to see if there's a known network connection problem in your surface area, or to study an unknown outcome to us. From here, you'll be able to subscribe to updates using Keep Me Posted.

If there's no known issue, try manually resetting your device by:

  • Turning your phone off and on
  • Making certain mobile data is turned on in your settings
  • Choosing the O2 network manually in your settings
  • Resetting your network settings (this volition also reset Wi-Fi networks and passwords, cellular settings, VPN and APN settings that you've used before)

Instructions on how to take these steps can be institute using our device-specific problem-shooter hither.

If you recollect there might exist an effect with your device or sim:

  • Try your sim in a different O2 telephone
  • Try a different O2 sim in your phone

If you demand more than help with solving point issues, visit the O2 Customs where our Gurus will be able to offer more than communication.

Why does the status checker tell me the network is working fine, but I tin can't connect?

There are lots of things that may temporarily touch on your service including atmospheric condition, infrastructure, the number of people in your vicinity trying to connect, and whether we are however to identify a local network result.

Acquire more virtually network congestion, a common network upshot you might exist experiencing.

If you've tried the steps in a higher place and are yet having issues, you tin report the problem through our status checker here or using the My Network app, so we can investigate it further.

Why does the coverage checker say I should have coverage in my area, but I don't?

The coverage checker is based on coverage predictions, and tin can never exist 100% accurate because of things like trees, buildings and hills affecting bodily coverage. We try to brand certain our predictions are every bit authentic equally possible and have edited the coverage checker to consider these coverage limitations.

Learn more about the ways different environments touch network coverage.

Yous tin employ the network condition checker or the My Network app to check for any known issues with our network, or to report a problem.

How can I stay connected when I take no betoken?

When you lot have no signal, y'all can use Wifi to call and message instead.

If information technology'southward bachelor with your device, y'all can use our Wifi Calling service to brand and receive calls when y'all have no signal. We besides have over xv,000 O2 Wifi hotspots available to connect to for free, which offer speeds up to ten times faster than a normal mobile connection.

What is the My Network app?

Use the My Network app to keep an middle on your coverage, wherever y'all are. Download the app and you'll exist able to:

  • Cheque the status of our network in your area – you don't even demand to enter your postcode
  • Test your network speeds
  • Report any issues with your service
  • Sign upwardly to receive updates on any reported network issues.

It is elementary to utilise and you can check the network correct from your phone.

Learn more about how nosotros monitor and fix your network issues.

Can I contact the emergency services?

You lot can contact the emergency services by dialling 999 from your O2 telephone, as long as you are in range of our Network. If you are not inside range of our Network, or if the Network is not available for any reason, your device or mobile phone may try to use another mobile network to connect your phone call to the emergency services.

Depending on the device yous use, your approximate location (using Network, global positioning satellite network data and Wi-Fi data) may be provided to the emergency services via functionality built into the device.

What affects my bespeak?

Nosotros know how important our network is to you and nosotros always practise our best to keep yous connected. To keep improving our network, occasionally we take to carry out essential work, which may cause some bug. You can keep upwards to date by checking the network status checker.

In that location are also other factors that could affect your bespeak:

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Buildings

Your signal will always be stronger outside. When you're inside, betoken strength will vary depending on the blazon of building you're in.

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Issues with your phone

Your betoken might be worse if your bombardment is low, or if you're due a software update. You won't be able to get signal if your business relationship has been suspended.

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Location

The closer to a mast you are, the stronger your signal will be. Things like trees and hills volition also play a part.

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Bad weather

Sometimes point can exist affected by farthermost weather conditions, like stiff winds or flooding.

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Temporary structures

If there's a crane or scaffolding around, you might find your signal is worse than usual in a certain area.

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Maintenance

We occasionally have to carry out some work on our network, this might cause some issues with your signal.

Watch our 'Know Your Network' video to acquire more about network coverage, capacity, and how we monitor and fix network bug.

Other ways to connect

Our network connects you lot to the people and things you love. Here are some of the means to get a bully experience, wherever you are.

O2 Wifi

Experiencing slow data speeds at a busy fundamental location? See if you can connect to ane of our sixteen,000+ free wifi hotspots, and boost your speed past upwards to 10x. Learn more than nearly O2 Wifi.

Wifi and 4G Calling

No signal? No problem, with Wifi Calling. Whether you're at home, in a coffee shop or at the office, if you're having a betoken problem, y'all tin use Wifi to call as normal. And 4G calling lets you lot make calls over 4G, pregnant clearer calls. Learn more most Wifi and 4G Calling.

Wifi on the Clandestine

O2 Customers can enjoy access to wifi on the Surreptitious with Wifi Extra. Wifi Extra is bachelor in ticket halls, walkways, on escalators and platforms at over 250 Tube stations – that's over 95% of the London Clandestine network. Acquire more about Wifi on the Underground.

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